IT Service Desk Analyst

Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group.

Responsibilities

  • Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;
  • Operate periodic IT controls and provide evidence for reporting to the Risk and Controls Committee;
  • Deskside user support;
  • End user computing asset management, including procurement and build of new laptops and ensuring asset inventory is maintained and accurate;
  • Contribute to IT service improvement planning;
  • Support the IT Service and Operations Manager in the Governance and oversight of all outsourced IT services activities including service reviews and assurance activities;
  • Support identification of IT related risk and contribute to risk reporting; and
  • Provide support to other departments and ensure the IT function acts in the best interest of the Monument group, mindful of the group’s good standing and reputation.
Location: Dublin

Closing Date: 24/09/2021

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CONTACTS

Monument Re

Crown House
4 Par-la-Ville Road
Hamilton HM08
Bermuda

+1 441 400 9300

Monument Life Insurance DAC

Two Park Place,
Upper Hatch Street,
Dublin 2
Ireland

Monument Assurance Belgium

Koloniënstraat | rue des Colonies 11
1000 Brussel | Bruxelles
Belgie | Belgique

+32 (0) 78 050 006

Monument Assurance Luxembourg S.A.

5, rue Eugène Ruppert
L-2453 Luxembourg

+352-264 98 1

Monument International Life Assurance Company Limited

St George’s Court
Upper Church Street
Douglas
Isle of Man IM1 1EE

+44 1624 683 683

Robein Leven NV

Parkstraat 99,
2514 JH Den Haag,
Netherlands

070 376 66 66

Nordben Life and Pension Insurance Co. Limited

OLD bank chambers
La grande rue
st martin
Guernsey
GY4 6rt

 

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