MORTGAGE PORTFOLIO COORDINATOR

The Mortgage Portfolio Coordinator will support and assist in developing the activities of Monument Re in Belgium through coordinating a €500M mortgage book of which the back and middle office activities have been outsourced to a third party service provider.

The Mortgage Portfolio Coordinator will also participate in continuous improvement of operational processes with the third party service provider and act as key enabler to achieve business objectives and meet requirements of the Belgium regulators (NBB & FSMA). The Mortgage Portfolio Coordinator reports directly to the CFO Belgium, based in Brussels.

Responsibilities

• Making sure the back- and middle Office activities carried out by the third party service provider are performed clearly, timely and accurately for our policyholders and brokers with focus on customer service;
• Making sure the third party service provider receives clear information on terms & conditions of loans, operational guidelines, organizational steps, expected timelines and company procedures & controls and making sure these are respected at all times;
• Maintaining, updating and communicating all changes in internal processes, timelines, terms & conditions etc. to third party service provider when and if needed;
• Identifying all potential risks and/or issues in portfolio administration and address them;
• Making sure the administration of the mortgage book is compliant with all (local) applicable tax and legal framework;
• Act as a second line for all queries that cannot be solved by third party service provider based on the applicable guidelines and terms & conditions or need ad hoc company decision/position;
• Update policyholders, the third party service provider and brokers pro-actively on the status of their second line requests;
• Participate in the third party service provider’s periodical maintenance and regulatory update sessions;
• Support the periodical valuation process of the portfolio based on both book and market value; and
• Provide input for reporting to Management Committee on the status and evolution of the Mortgage Policy Book.

Location: Brussels

Closing Date: 17/01/2021