The Mortgage Portfolio Coordinator will support and assist in developing the activities of Monument Re in Belgium through coordinating a €500M mortgage book of which the back and middle office activities have been outsourced to a third party service provider.

The Mortgage Portfolio Coordinator will also participate in continuous improvement of operational processes with the third party service provider and act as key enabler to achieve business objectives and meet requirements of the Belgium regulators (NBB & FSMA). The Mortgage Portfolio Coordinator reports directly to the CFO Belgium, based in Brussels.


  • Making sure the back- and middle Office activities carried out by the third party service provider are performed clearly, timely and accurately for our policyholders and brokers with focus on customer service;
  • Making sure the third party service provider receives clear information on terms & conditions of loans, operational guidelines, organizational steps, expected timelines and company procedures & controls and making sure these are respected at all times;
  • Maintaining, updating and communicating all changes in internal processes, timelines, terms & conditions etc. to third party service provider when and if needed;
  • Identifying all potential risks and/or issues in portfolio administration and address them;
  • Making sure the administration of the mortgage book is compliant with all (local) applicable tax and legal framework;
  • Act as a second line for all queries that cannot be solved by third party service provider based on the applicable guidelines and terms & conditions or need ad hoc company decision/position;
  • Update policyholders, the third party service provider and brokers pro-actively on the status of their second line requests;
  • Participate in the third party service provider’s periodical maintenance and regulatory update sessions;
  • Support the periodical valuation process of the portfolio based on both book and market value; and
  • Provide input for reporting to Management Committee on the status and evolution of the Mortgage Policy Book.

Location: Brussels

Closing Date: 17/01/2021

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Monument Re

Crown House
4 Par-la-Ville Road
Hamilton HM08

+1 441 400 9300

Monument Life Insurance DAC

Two Park Place,
Upper Hatch Street,
Dublin 2

UK 0800 0969 127
Spain 902 12 72 72

Monument Assurance Belgium

Koloniënstraat | rue des Colonies 11
1000 Brussel | Bruxelles
Belgie | Belgique

+32 (0) 78 050 006

Monument Assurance Luxembourg S.A.

5, rue Eugène Ruppert
L-2453 Luxembourg

+352-264 98 1

Omega Life DAC

26 Upper Pembroke Street,
Dublin 2,

+39 800 072 555

Inora Life DAC

Two Park Place,
Upper Hatch Street,
Dublin 2

+353 15337596

Robein Leven NV

Noordeinde 35
2514 GC
The Hague

070 376 66 66

Nordben Life and Pension Insurance Co. Limited

OLD bank chambers
La grande rue
st martin
GY4 6rt


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