OUTSOURCING ANALYST

Looking for an exciting new opportunity as part of a strongly growing and dynamic insurance company? Do you have 1 to 3 years of experience, a strong interest in vendor management and are you eager to learn?

Monument offers you the opportunity to become part of its outsourcing team where you will have a variety of tasks and many opportunities for personal development.

Responsibilities

• To maintain a good working relationships with OSP to allow for effective oversight and monitoring relationship;
• To actively manage relationships with Outsourced Service Providers (“OSPs”), in line with Monument’s Outsourcing Framework and Regulatory Standards at all times;
• To manage Incident and Breach process with the OSP to ensure all regulatory requirements are met;
• To facilitate Client Service Meetings between Monument and the OSP and ensure they are scheduled in time with the correct audience;
• Take the Minute of Meetings, logging and following up on actions;
• To collaborate with the Business and Contract management teams in scope / gap / risk analysis, governance, management of change requests, monitor acceptance procedures, contract interpretations, contract extensions / terminations, assisting to resolve any disputes, etc. based on agreed priorities;
• To Support Account payable team in reviewing and approving OSP and Third Party invoices;
• Work closely with the Outsourcing Manager to support budgeting and invoice process;
• To provide regular status update to Outsourcing Manager and escalate issues as they arise;
• To review current reporting requirements and develop improvements for consolidation of reporting;
• Assess existing processes and identify areas of weakness for improvement and streamlining to industry best proactive;
• Be a proactive team member, a trustful advisor to the business team and local Executive Management;
• Work within cross functional project teams to support the on-boarding and due diligence processes for new OSPs; and
• Ad Hoc reports / tasks as requested.

Location: Brussels / Liège, Belgium

Closing Date: 30/06/2022