IT Service Desk Analyst

  • Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business;
  • Operate periodic IT controls and provide evidence for reporting to the Risk and Controls Committee
  • Deskside user support
  • End user computing asset management, including procurement and build of new laptops and ensuring asset inventory is maintained and accurate
  • Contribute to IT service improvement planning;
  • Support the IT Service and Operations Manager in the Governance and oversight of all outsourced IT services activities including service reviews and assurance activities;
  • Assist the Service and Operations Manager in the Implementation of a Group Service Desk management tool.
  • Support identification of IT related risk and contribute to risk reporting;
  • Provide support to other departments and ensure the IT function acts in the best interest of the Monument group, mindful of the group’s good standing and reputation.

Location: Belgium - Brussels

Sub company: MIBS

Employment type: Permanent Employee

Schedule: full-time

Years of experience: 2-5

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