Operations Senior Administrator

About the role

The Operations Senior Administrator role is to effectively and accurately process all areas of policy administration within the Company’s agreed time scales and service standards.
The Monument Re Group of Companies operates across 10+ offices and data centre locations globally and is actively expanding into new territories.  The Isle of Man office is playing a key role in this expansion and it is an exciting time to join the team.


  • Process client queries effectively and promptly including but not limited to:

     -process regular premium collections;
     -process fund switches and redirections;
     -process ad hoc servicing items such as change of address etc;
     -part and full surrenders;
     -regular income payments; and
     -death claims and maturities.

  • Carry out Anti Money Laundering checks and collect relevant documentation from customers;
  • Manage all items of work that has been allocated to you in a timely and accurate manner;
  • Ensure you participate in all training sessions that the company offers;
  • Support and encourage teamwork and co-operation with all clients (internal and external) within the business and within your team; and
  • Support the Operations Manager and where appropriate, provide cover in their absence.

Role Requirements

  • Experience of working in a life assurance company (or similar role);
  • Experience of working in a premium collection area would be helpful but not essential;
  • Sound knowledge of MS Office (Word, Excel and Power Point);
  • Enthusiastic, energetic and entrepreneurial;
  • Good communicator with external and internal stakeholders and colleagues;
  • Good interpersonal, verbal and written communication skills;
  • Time management and organisational skills;
  • Eager to learn and share knowledge, flexible and open-minded;
  • High level of integrity;
  • Team player;
  • Positive, collaborative attitude; and
  • Service minded and solution oriented.


Isle ​of Man

Closing Date

21st October 2022

Equal Opportunities Statement

We are an equal opportunities employer.



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